Remote Support
Get instant technical assistance from anywhere. Download our secure remote support tool to allow our technicians to help you in real-time.
Download Remote Support Tool
Click the button below to download our secure remote support application. This will allow our technician to assist you remotely.
Download for Windows
Secure & Encrypted
Note: Only run this when instructed by a Tom Knows Tech technician.
How Remote Support Works
1
Contact Us
Call or email us to schedule a remote support session.
2
Download Tool
Click the download button above when your technician asks you to.
3
Run Application
Open the downloaded file and share the code with your technician.
4
We Connect
Your technician will connect securely and start helping you.
Why Remote Support?
Instant Help
No need to wait for an on-site visit—we can help you right away.
Secure Connection
All sessions are encrypted and secure. You control access at all times.
Cost-Effective
Save time and money by avoiding travel fees for simple fixes.
One-Time Use
The connection ends when you close the app. No permanent software installed.
See Everything We Do
Watch as we work on your computer. You can disconnect at any time.
Important Security Notes
- Only run this tool when scheduled with a Tom Knows Tech technician
- We will never ask you to download this via email or unsolicited calls
- You control the session and can end it at any time by closing the application
- No permanent installation – the tool runs temporarily and doesn't install software
- If in doubt, call us at (740) 914-2012 to verify before downloading
Need Help Right Now?
Call us to schedule a remote support session, or if you need on-site service.